Future of Public Service Communications: From Theory to Practice

The forces driving local government and public services transformation continue at pace. The central government grant is being replaced by growth incentives such as Business Rates Retention and the New Homes Bonus. Public service reform and austerity require either ending services or delivering them differently. Big data, insight, customer centric marketing and disruptive technologies have changed the landscape in which professional communicators work. 

Strategic communications needs to develop at pace to help public services meet these challenges.  This may mean better reputation management, behaviour change coupled with service reform, changing the relationship between citizen and state and more effective ways to explain, engage and inform. New skills are required including leadership, policy, social insight, data analysis and content strategy.   

Our Commission will bring forward very practical solutions to these emerging needs. It will move the debate from theory to practice.

About Westco

Westco is the UK’s leading public sector strategy and communications consultancy. For over 10 years we have been helping clients to make lasting improvements to their performance and reputations.
Read more about what Westco does.  


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